Concierge Services

Concierge Services

Our competent, knowledgeable concierge staff is available to assist you from 8:00 a.m. to 8:30 p.m. Hawaii standard time, seven days a week. They can be reached by phone toll free at 800.427.5996 or locally at 808-635.6909. They can also be found in our on site office at the rear of the 2307 building from 8:00a.m. to 12:00 p.m, Monday to Friday.

Please note: Pre-booking of popular activities is highly recommended as they sell out in busy times of the year!

  • Pick up your welcome gift upon arrival
  • Local area maps and suggestions on what to see, what to do and where to go.
  • Activity recommendations and reservations
  • Surfing, wind surfing and diving lessons
  • Best beaches, surf spots, shopping and hiking trails
  • Restaurant recommendations and reservations
  • Best places for spa treatments and pampering
  • Snorkel gear and boogie board rentals delivered to your lanai
  • In room massage
  • Private chef for that special occasion

Our on property Business Center is staffed and open from 8:30 a.m. to 1:30 p.m Monday through Friday. Use of equipment is provided at no cost and includes:

  • Computer with flat screen and high speed internet access
  • Printer, FAX and copier
  • Stop in and print your own boarding passes for the return trip home
  • Sign up all your friends to receive the FYI Kauai newsletter


The Difference is in the Details.
“Amenities are top-drawer”
“All your special touches were incredible”
Ken and Tamara, Columbus, Ohio
“Beautiful furnishings and extensive amenties”
More Reviews
  • Air conditioning in all bedrooms, ceiling fans in every room.
  • Kitchens with granite counter tops, ceramic top stoves with ovens, dishwashers and full sized refrigerators.
  • Kitchen appliances include toaster ovens, coffee maker, blender and microwave
  • Kitchen necessities include dishes, silverware, steak knives, sharp knife set with block, water and wine glasses, plastic glasses and water pitcher, gourmet pots and pans, kitchen “gadgets” from garlic presses to cookie sheets. Sugar, sweet and low, creamer. Dishtowels, pot holders, dishwashing soap, dishwasher detergent, broom and dust pan.
  • Living areas in plush Berber carpeting or hardwood with upscale, overstuffed furniture. Asian artwork, signed and numbered lithographs, oriental carpets.
  • Phone with answering machine, note pad and pen. Unlimited local and 800 number calls.
  • Entertainment centers with large cable televisions, cable radios, CD players and DVD players.
  • Bedrooms carpeted in plush Berber carpeting with four poster carved pineapple, canopy and sleigh beds
  • Pillow top mattresses, high thread count Egyptian cotton linens, down alternative pillows, custom duvet covers, shams and bed skirts.
  • Baths with granite countertops, Jacuzzi tubs and rainfall showers, walk in showers, deep soak tubs, curved shower rods and custom shower curtins.
  • Bath amenities include hairdryer, shower cap, shampoo/conditioner, body lotion, shoe cleaning cloth, plush towels, face towels and washcloths.
  • High speed wireless internet available property wide. Look for the Linksys icon.
  • Iron and ironing board
  • Laundry rooms with slate flooring, granite counters and stacked Maytag washer/dryers. Detergent, Shout, Bleach and Bounce dryer sheets provided.
  • Covered lanais with outdoor dining and casual seating areas. Stainless steel gas barbecues with side burners.
  • Beach chairs, beach towels and coolers.
  • Relaxed atmosphere and unlimited sunshine